Privacy Policy

Your privacy matters to us. This policy explains how we collect, use, protect, and respect your personal information.

Last updated: November 26, 2025

Data Controller

Velvetpaw

Corso Buenos Aires 77

20124 Milano, Italy

+390229537465

info@velve-tpaw.com

Our Commitment to Your Privacy

At Velvetpaw, we understand the importance of protecting your personal information. We are committed to processing your data transparently, lawfully, and securely in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data.

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you interact with our services:

• Contact Information: Name and email address when you submit inquiries through our contact form
• Communication Data: Any information you choose to include in messages or correspondence with us
• Project Information: Details about your game development needs or creative projects

Information Collected Automatically

When you visit our website, certain information is collected automatically:

• Usage Data: Pages visited, time spent on pages, navigation patterns, and referral sources
• Device Information: Browser type, operating system, device type, and screen resolution
• Log Data: IP address, access times, and technical error information
• Cookie Data: Information stored through cookies and similar technologies (see our Cookie Policy)

How We Use Your Information

We process your personal data for specific, legitimate purposes:

Service Provision

Responding to inquiries, providing information about our services, and facilitating communication about potential projects. Legal basis: Legitimate interest and contract performance.

Website Improvement

Analyzing website usage to improve functionality, user experience, and content relevance. Legal basis: Legitimate interest.

Communication

Sending responses to inquiries and, with your consent, occasional updates about our services. Legal basis: Consent and legitimate interest.

Legal Compliance

Complying with legal obligations, resolving disputes, and enforcing our agreements. Legal basis: Legal obligation and legitimate interest.

Security

Detecting, preventing, and addressing technical issues, fraud, and security threats. Legal basis: Legitimate interest.

How We Share Your Information

We do not sell your personal information. We may share your data only in the following limited circumstances:

• Service Providers: Trusted third-party services that help us operate our website and deliver services (such as hosting providers and analytics services), under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with any merger, sale of assets, or acquisition, with appropriate safeguards for your data

How We Protect Your Data

We implement appropriate technical and organizational measures to protect your personal information:

Encryption: Data transmitted between your browser and our servers is encrypted using secure protocols (HTTPS)
Access Controls: Limited access to personal data, restricted to authorized personnel only
Regular Monitoring: Continuous monitoring for security vulnerabilities and potential threats
Secure Storage: Data stored on secure servers with appropriate backup procedures
Breach Notification: Procedures in place to notify you and relevant authorities in case of a data breach

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specific retention periods include:

• Contact Form Data: Retained for up to 2 years or until you request deletion
• Analytics Data: Anonymized after 14 months
• Project Communications: Retained for the duration of our business relationship plus 3 years

Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

Right to Access

Request a copy of the personal data we hold about you

Right to Rectification

Correct any inaccurate or incomplete personal data

Right to Erasure

Request deletion of your personal data under certain circumstances

Right to Restriction

Request limitation of how we process your data

Right to Portability

Receive your data in a structured, commonly used format

Right to Object

Object to processing of your data for specific purposes

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to your request within one month and provide you with information about the action taken.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided above. We will process your request promptly.

International Data Transfers

As we serve clients worldwide, your information may be transferred to and processed in countries other than your country of residence. We ensure that any such transfers comply with applicable data protection laws and implement appropriate safeguards, including standard contractual clauses approved by the European Commission where necessary.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date. We encourage you to review this policy periodically.

Questions or Concerns?

If you have any questions about this Privacy Policy, how we handle your personal data, or wish to exercise your rights, please contact us at the address provided above or through our contact page.